Our guest is Mark Horsley, Chief Executive Officer of Northern Gas Networks, the business that delivers gas to the North of England through a network of more than 37,000 km of gas pipes.
He describes how Northern Gas Networks moved to industry leading performance by focusing on their customers, the communities they operate in, and their own employees and partners. He also shares how a big setback in his career changed his approach to leadership. And, he highlights why he thinks it’s critical that private companies don’t wait for government action on net zero – and gives practical examples of what can be done to accelerate needed private sector investment.
Mark has been Chief Executive Officer of Northern Gas Networks (NGN) since 2011.
He has over 40 years of experience in the energy sector. Since joining NGN the company has transformed its approach to customer service, securing 12 national accolades for customer and employee experience, including a National Business Award for ‘Customer Focus’.
Mark was awarded ‘Inspirational Leader’ at the UK Employee Experience Awards in March 2015 in recognition of his innovative approach to employee engagement which has been instrumental to NGN’s cultural transformation.
Mark has held a number of senior appointments in the industry including Equity Partner and Head of Power Distribution at EC Harris, an international built asset consultancy, Strategy and Central Programmes Director at Scottish Power and President and Chief Operating Officer at CE Electric UK. Mark held the post of Chairman of the UK Energy Networks Association from 2004 to 2006, and was Chairman of the Energy Innovation Centre (EIC) from 2014 to 2017. He was appointed Non-Executive Director of the EIC in September 2017.
Mark Horsley